
I’ve never been this angry in a long time. I would no longer beat around the bush, this is what came to pass. Yesterday, I was having a grand time at work, I came in about 20 minutes earlier than scheduled so I had time to grab a slice of that marble cake from Gloria Jean’s with a can of Pepsi for breakfast. That alone took me to higher spirits.
It was a challenge converting people to buy in the store on a slow Wednesday, we were struggling but that’s how it goes in retail. So we finally had traffic around lunch time. We had Veronica D. on the cashwrap and Zaira, Bonnie and I were on the floor. Working in retail, I have already gotten the hang of greeting strangers who walk into the store. You see, there was this Armenian couple, in their late twenties or early thirties that walked in. As you would expect, I came up to them and made them feel welcome. Gap is a company that takes pride on excellent customer service. Given that, all of us who belong to Gap are being counted on in acknowledging the presence of every single person that walks into our store. And since every single person gets tallied by our traffic counter, it is our opportunity to convert each of them to buying.
After a few minutes, I followed up with the Armenian couple and asked, “How are we doing over here, are you still finding everything alright?” This is what happened next:
“Do you need help?” asked the Armenian guy.
“No, I do not.” I replied. At that moment I knew he was already being obnoxious. But I kept my cool, I had to, it’s part of my job to be patient with other people.
“Okay, leave us,” the Armenian guy said. “I want you to leave us.”
I was stunned. “Just so you know, this is part of my job—”
“I said leave us.”
At that point, I wanted to answer back at the rude Armenian guy. I felt a rush of blood on my head, I was shaking. I knew that if I wouldn’t walk away, I might be able to say something that I would regret later on. Being the levelheaded person I know I am, I walked away and found myself talking to Zaira and Bonnie on the opposite corner.
I was pissed off. I was trembling in anger and deep in my thoughts I wanted to get back to that rude and ugly Armenian guy. Bonnie told me to not retaliate for it wouldn’t make me any better of a person than them. Zaira told me to retreat back to the stockroom and take a five-minute break. I took their words and went back to the stockroom and composed myself. I wanted to even the score by saying what I feel I need to say to those discourteous Armenian customers. Thoughts were running in my head. Not too long, the door leading to the hallway to the salesfloor opened, it was Zaira. At the same time, the door to Cara’s office opened.
“Are you okay?” Zaira asked me.
“Why, what happened?” Cara asked, surprised.
And so Zaira relayed the incident, and then Cara, being the head of our store provided insights. A minute or two later, all three of us went out to see if those rude customers were still there. Cara walked the way she should—as the general manager of the store. She came up to the couple and asked if everything’s alright, the guy started to feel anxious and so he pretended to be on the phone. I left Cara with them and then Zaira and I went to the first room, looking at them. Afterwards, Cara came up to us and told me to not mind them and that for all we know, that Armenian guy might be in the closet and is threatened by me. True enough, homophobic guys, more often than not do turn out to be gay. Zaira thinks the guy is mental, and that he stunk.
From where we stood, the guy just started hugging and kissing his girlfriend. Seriously, get a room. A part of me still wanted to get back at that stinky and ill-mannered Armenian guy and say to him, “Do you have a problem with me doing my job? If so, speak to my general manager.”
Sigh. I am having feelings of remorse. To tell you quite honestly, I am the type of person who, when heightened by my emotions, can deliver the most painful words of tongue. And I get even. I get even or I go crazy. I need to get even or I will never ever forgive myself for not being able to do so. Like right now, I still could not forgive myself. I feel that I wasn’t able enough to stand up for my good. Why did I even clam up and walk away from those customers? I should have just told them, “You know sir, I’m not about stooping down to your level but then if there is someone between us who should leave this store, it is you. Just who are you to tell me to leave, I work here, and you don’t. So leave my store.”
Admittedly, I turned my back on that ugly couple just so I won’t get caught up in an argument with them. Things might have gotten complicated. And truthfully, I cared for my job. I know that my general manager and district manager would stand by my side, but then I do not know what repercussions would come about if ever I addressed spiteful words to those customers. I may or may not lose my job if I did that. And Bonnie kept reminding me that I was the better and bigger person by walking off on them with my dignity.
I still have the urgency to get back on that ugly guy. I won’t be happy until I get to hurt him, too. According to the looks of it, that guy seemed like he isn’t educated enough. According to Zaira it is just right that I didn’t even go to talking back for he isn’t my equal. But, I don’t know, I’m looking forward to seeing him again inside my store. When the time comes, I know what to do.I’ve never been this angry in a long time. I would no longer beat around the bush, this is what came to pass. Yesterday, I was having a grand time at work, I came in about 20 minutes earlier than scheduled so I had time to grab a slice of that marble cake from Gloria Jean’s with a can of Pepsi for breakfast. That alone took me to higher spirits.
It was a challenge converting people to buy in the store on a slow Wednesday, we were struggling but that’s how it goes in retail. So we finally had traffic around lunch time. We had Veronica D. on the cashwrap and Zaira, Bonnie and I were on the floor. Working in retail, I have already gotten the hang of greeting strangers who walk into the store. You see, there was this Armenian couple, in their late twenties or early thirties that walked in. As you would expect, I came up to them and made them feel welcome. Gap is a company that takes pride on excellent customer service. Given that, all of us who belong to Gap are being counted on in acknowledging the presence of every single person that walks into our store. And since every single person gets tallied by our traffic counter, it is our opportunity to convert each of them to buying.
After a few minutes, I followed up with the Armenian couple and asked, “How are we doing over here, are you still finding everything alright?” This is what happened next:
“Do you need help?” asked the Armenian guy.
“No, I do not.” I replied. At that moment I knew he was already being obnoxious. But I kept my cool, I had to, it’s part of my job to be patient with other people.
“Okay, leave us,” the Armenian guy said. “I want you to leave us.”
I was stunned. “Just so you know, this is part of my job—”
“I said leave us.”
At that point, I wanted to answer back at the rude Armenian guy. I felt a rush of blood on my head, I was shaking. I knew that if I wouldn’t walk away, I might be able to say something that I would regret later on. Being the levelheaded person I know I am, I walked away and found myself talking to Zaira and Bonnie on the opposite corner.
I was pissed off. I was trembling in anger and deep in my thoughts I wanted to get back to that rude and ugly Armenian guy. Bonnie told me to not retaliate for it wouldn’t make me any better of a person than them. Zaira told me to retreat back to the stockroom and take a five-minute break. I took their words and went back to the stockroom and composed myself. I wanted to even the score by saying what I feel I need to say to those discourteous Armenian customers. Thoughts were running in my head. Not too long, the door leading to the hallway to the salesfloor opened, it was Zaira. At the same time, the door to Cara’s office opened.
“Are you okay?” Zaira asked me.
“Why, what happened?” Cara asked, surprised.
And so Zaira relayed the incident, and then Cara, being the head of our store provided insights. A minute or two later, all three of us went out to see if those rude customers were still there. Cara walked the way she should—as the general manager of the store. She came up to the couple and asked if everything’s alright, the guy started to feel anxious and so he pretended to be on the phone. I left Cara with them and then Zaira and I went to the first room, looking at them. Afterwards, Cara came up to us and told me to not mind them and that for all we know, that Armenian guy might be in the closet and is threatened by me. True enough, homophobic guys, more often than not do turn out to be gay. Zaira thinks the guy is mental, and that he stunk.
From where we stood, the guy just started hugging and kissing his girlfriend. Seriously, get a room. A part of me still wanted to get back at that stinky and ill-mannered Armenian guy and say to him, “Do you have a problem with me doing my job? If so, speak to my general manager.”
Sigh. I am having feelings of remorse. To tell you quite honestly, I am the type of person who, when heightened by my emotions, can deliver the most painful words of tongue. And I get even. I get even or I go crazy. I need to get even or I will never ever forgive myself for not being able to do so. Like right now, I still could not forgive myself. I feel that I wasn’t able enough to stand up for my good. Why did I even clam up and walk away from those customers? I should have just told them, “You know sir, I’m not about stooping down to your level but then if there is someone between us who should leave this store, it is you. Just who are you to tell me to leave, I work here, and you don’t. So leave my store.”
Admittedly, I turned my back on that ugly couple just so I won’t get caught up in an argument with them. Things might have gotten complicated. And truthfully, I cared for my job. I know that my general manager and district manager would stand by my side, but then I do not know what repercussions would come about if ever I addressed spiteful words to those customers. I may or may not lose my job if I did that. And Bonnie kept reminding me that I was the better and bigger person by walking off on them with my dignity.
I still have the urgency to get back on that despicable guy. I won’t be happy until I get to hurt him, too. According to the looks of it, that guy seemed like he isn’t educated enough. According to Zaira it is just right that I didn’t even go to talking back for he isn’t my equal. Sigh. I don’t know, I seriously could not forgive myself thinking and feeling that I was not able to stand up for myself even if Zaira, Bonnie and Cara constantly reminded me that I was able to do so by walking out on him. I am so much better than lowering myself to a scumbag's level, I know, right. But I’m looking forward to seeing him again inside my store. When the time comes, I already know what to do.